Lifestyle Manager - SHY Lifestyle

Holborn, United Kingdom Posted on 13/07/2026

SHY Aviation is a global private jet charter company and brokerage founded in 2011 . Headquartered in Central London, the firm provides end-to-end luxury travel solutions, including private jet hire, helicopter transfers, and large-group charters.

Job Description

We are seeking an experienced, commercially astute leader tobuild and run the SHY Lifestyle team. This is a leadership role, not purely adelivery role: you will recruit, develop and manage a team of lifestyleprofessionals, take direct ownership of the business's growth trajectory, andact as the escalation point and problem-solver for the company's most importantclients.

You will be accountable for the performance of the team and thebusiness as a whole - setting standards of service, building the processes andsupplier relationships that allow the team to scale, and personally stepping into design and deliver solutions for the most complex or sensitive clientrequests. You will also work closely with SHY Aviation, ensuring lifestyle andaviation services are joined up seamlessly for shared clients.

The successful candidate will be as comfortable setting strategyand managing people as they are solving a client's problem at 11pm on a Sunday.This is an opportunity to build a business, not just staff one.

KeyResponsibilities TeamLeadership & Business Growth

• Build,lead and manage the SHY Lifestyle team, including recruitment, training andperformance management
• Own thegrowth strategy for the business, identifying and driving new revenueopportunities
• Setservice standards, workflows and KPIs across the team, and hold the teamaccountable to them
• Report onteam and business performance to the Managing Director, with clear commercialvisibility
• Work inclose partnership with SHY Aviation leadership to develop joined-up clientpropositions
• Build ascalable operating model - people, process and technology - that supports rapidgrowth

ClientRelationship Management & Solutions

• Takepersonal responsibility for a portfolio of the business's most important UHNWclients
• Act as theultimate point of escalation, personally designing and delivering solutions forcomplex, sensitive or time-critical requests
• Buildtrusted, long-term relationships that extend across the client's wholelifestyle - not just individual bookings
• Anticipateclient needs ahead of time and proactively shape the team's approach to eachaccount
• Ensureevery client interaction, across the team, reflects SHY's luxury brandstandards
• Oversee delivery of requests including luxury hotel reservations, restaurant bookingsworldwide, private villa sourcing, private jet and helicopter charters, yachtcharters and luxury cruises
• Overseechauffeur services, event tickets, VIP access and hospitality, exclusiveexperiences, shopping and gift sourcing, and family travel arrangements
• Set andmaintain the quality bar for bespoke international itinerary design across theteam

SupplierManagement

• Developand own key relationships with luxury hotels, restaurant partners, privateaviation providers, yacht brokers, DMCs, tour operators, chauffeur companies,security providers, event organisers and luxury retailers
• Negotiatepreferential rates, commercial terms and VIP amenities across the suppliernetwork
• Identifyand onboard new supplier partnerships that support the business's growth plans

Operations

• Ensure theteam manages requests efficiently and accurately through the company CRM
• Maintainrigorous standards for client profiles, preferences and booking accuracy acrossthe team
• Overseeresolution of issues quickly and professionally, stepping in personally whereneeded
• Maintainstrict confidentiality at all times, and instil the same discipline across theteam

Requirements Skills& Experience

• Significantexperience in luxury concierge, lifestyle management, luxury travel or privateaviation, including experience managing or leading a team
• A trackrecord of growing a client base or business, with genuine commercial ownership
• Experienceworking with UHNW clientele and delivering solutions to complex, high-stakesrequests
• Excellentwritten and verbal communication
• Strongorganisational skills and the ability to multitask under pressure
• Exceptionalattention to detail
• Strongcommercial awareness and comfort with performance reporting
• High levelof discretion and confidentiality
• Flexibleapproach to working hours
• Proficiencywith Microsoft Office and CRM systems
• Existingluxury hospitality network
• Knowledgeof private aviation and yacht charter
• Experiencewith GDS systems
• Experiencewithin a luxury travel agency, family office or concierge company, ideally in aleadership capacity

PersonalAttributes

The ideal candidate will be:

• A naturalleader who brings out the best in a team
• Professionaland polished
• Calm underpressure
• Resourcefuland solution-oriented
• Personableand confident
• Highlyorganised
• Adaptableand flexible
• Passionateabout luxury hospitality
• Commerciallyminded, with genuine ownership of business outcomes
• Proactiverather than reactive
• Able tothink creatively to fulfil unique client requests

WorkingHours

• Monday-Friday(9am to 5pm), with flexibility outside standard office hours
• Participationin an out-of-hours rota may be required
• Internationaltravel may occasionally be required

WhatWe Offer

• Theopportunity to build and lead a team within a fast-growing luxury lifestylebusiness
• Closecollaboration with an established private aviation brokerage, opening up asignificantly larger client base
• Ongoingtraining and development
• Access toexclusive hospitality events and industry partners
• Opportunityto go on FAM trips and global work-related conferences