Lieutenant JG

About This Position

The Lieutenant Junior Grade is a mid-level engineer for Fenix24 ransomware restoration events. Lieutenant Junior Grades are engaged in technical workstreams of a client engagement from a restoration perspective for a client affected by a ransomware event. This role requires technical acumen, problem solving, communication, and analytical skills in a fast-paced environment to ensure successful recovery of client computing environments. Lieutenant Junior Grades work in teams assigned by Lieutenants and Cell Majors on a variety of restoration functions. They provide critical engineering expertise. They report to the workstream leaders and Cell Major for assigned client engagements. Lieutenant Junior Grades work directly with internal cross-functional teams, engineering staff, digital forensics partners, external breach counsels, and external stakeholders to solve time-sensitive networking and computing infrastructure to restore the client's environment. Lieutenant Junior Grades provide support to clients worldwide.

Key Responsibilities

1. Mid-Level Ransomware Engineer
   • Provides technical support on engagement workstreams during client engagements, ensuring adherence to established restoration processes targets.
   • Utilizes resources, skillsets, and time effectively for engagement success.
   • Communicates and coordinates internal and external restoration specific tasks.
2. Client-Facing Responsibilities
   • Attend, when required, client-facing collaboration rooms, monitoring communications via platforms like Teams, Slack, and Signal.
   • When required, use discretion in sensitive client communications, particularly in cases involving data breaches or high-impact incidents.
3. Reporting and Documentation
   • Provide daily updates on status of client engagement work accomplished to internal stakeholders
   • Document new troubleshooting processes and procedures for internal use.
   • Assist in the development of client-specific processes and procedures of technical nature, when required
4. Regional and International Support
   • Provide technical support for client engagements in the U.S., EMEA, and APAC regions, operating across various time zones as required.

Qualifications, Requirements & Preferred Skills

• Competent level skill in the following skill topics:
  • Routing/Switching - Recall port configs, assign relevant port parameters
    • Implement static routing and troubleshoot existing route tables and find devices based on ARP/MAC tables.
  • VMware - Understand the in's and out's of the Hyperconverged system but need assistance making changes.
    • Can perform basic admin functions.
  • Backups - Run restoration jobs across various backup solutions and verify data recovery integrity.
  • Hyper-V - Perform Hyper-V discoveries, migrate VMs between environments, and script basic Hyper-V tasks.
• Advanced level skills in the following skill topics:
  • Active Directory - Fully replace a domain controller from scratch, including most roles, features, and specific configurations (DHCP, DFS, DNS, etc.) - Verify all features are working.
    • Seize all FSMO roles and validate functionality; to include META DATA cleanup and Sysol replication.
    • Understand Domain forests to include Parent and child relationships.
    • Perform an AD system state backup. Can configure EntraID with some guidance.
  • XDR/EDR - Deploy EDR to any OS, including Windows, Linux, and Mac, and generate new reports, pull packages, and make certain changes within the EDR console
    • Generate reports on deployment status and automate installations as needed through PDQ.
    • Perform basic console connection issues between the EDR agent and console.
  • Forensic collections - Run collections on any endpoint OS, virtual hosts, and appliances
    • Perform advanced troubleshooting.
  • Run FTK imager and provide full disk imaged to DFIR through SFTP, ShareFile, etc

Core Values & Competencies

• Perform additional tasks assigned to support the team and ensure project success.
• This role is ideal for individuals who thrive in dynamic environments, enjoy problem-solving, and have a strong commitment to operational excellence.

Why work for us?

We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!

We truly value our employees and provide an extraordinary package to prove it, including:

• Internal and external learning & development opportunities, including career advancement
• Scheduled & flexible PTO programs
• Family friendly programs- Care packages
• Regular team building events
• Competitive compensation & benefits including:
• Private health insurance
• Mental health and wellness programmes
• Company-matched pension scheme
• Life insurance and income protection insurance
• Monthly fitness/gym membership allowance

Join the world's first Civilian Cybersecurity Force and take your career to the next level!