Library Assistant

Do you want to work in the valued community setting of a library? In this customer-facing role, you will be dealing with customers either face-to-face, via email, or by telephone to help answer day-to-day library enquiries.

With a high standard of customer service, you will help us to provide a range of services that support the delivery that the library offers, including the provision of IT support, information, and activities for all ages. Activities will include children's rhyme times, craft sessions, and book-related events. You will help people access the full range of library resources and contribute to people's positive experience of using our service.

You will be based at Newcastle Library but may be required to work at other libraries in the District, including Kidsgrove, Biddulph, and Leek. The library is open daily Monday to Saturday.

Library Assistant Post 1

You will work on average 17.5 hours a week, including one alternate Saturday, according to the following timetable:

• Week One: Thurs 09:00-18:00, Fri 09:00-17:00, Sat 10:00-14:00
• Week Two: Wed 09:00-18:00, Fri 09:00-18:00

Library Assistant Post 2

You will work on average 16.25 hours a week, including one alternate Saturday, according to the following timetable:

• Week One: Mon 09:00-14:00, Tues 09:30-18:00, Sat 10:00-16:00
• Week Two: Mon 08:30-14:00, Tues 09:30-14:00, Wed 10:00-16:00

Main Responsibilities

• Helping customers find the information and resources they need
• Providing essential digital support to customers using computers within the libraries or accessing e-services
• Supporting projects and activities for all ages
• Promoting library stock, services, and events through social media and outreach events
• Sales and cash handling

The Ideal Candidate

What you'll bring:

• Good time management skills
• Ability to work effectively as part of a team
• A passion for working with and helping customers, demonstrating recent experience of serving customers of all ages from across the community, face-to-face
• High level of self-motivation and ability to work on own initiative
• Personal drive, confidence, and enthusiasm
• Flexibility and adaptability
• An interest in working with children, delivering activities such as rhyme and story times

Please note we reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.

Potential interview dates: Tuesday 24 June 2025 and Wednesday 25 June 2025.

For further information, contact or Esther Williams, On-Site Supervisor.

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you'll bring to the role.

About Staffordshire County Council

We are no ordinary county council:

Our Values: The core of who we are as an organization. Just like we all have personal values that shape our thoughts and behavior, organizational values drive how we think and act collectively. Our values were created and shaped by colleague feedback and national best practices and sit at the heart of our People Strategy.

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set on a better future. We look forward and race ahead - that applies to your career too.

Our benefits: We recognize that our employees are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and maintain a healthy work-life balance.

In addition to your salary, as a staff member, you will have access to Our rewards and benefits - Careers at Staffordshire .

Our recruitment process: As an authority, we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organization and a Disability Confident employer. We encourage applications from all backgrounds and communities. As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer, and our support for care leavers, we offer a guaranteed interview if your application meets the minimum criteria for the post.

Safeguarding and promoting the welfare of children, young people, and vulnerable adults is important to us. This position is subject to a criminal record check from the Disclosure and Barring Service. If applicable, disclose details of unspent and unfiltered spent reprimands, warnings, cautions, and convictions in your application.