Liaison and Training Officer

We are the Parliamentary Health Service Ombudsman, an independent national ombudsman service. We are here to make final decisions on complaints that are yet to be resolved by the NHS in England, UK government departments, and some other public organisations. We do this fairly and transparently without taking sides, and our service is completely free.

We're looking for a proactive and dynamic Liaison & Training Officer to work as part of a team to support and contribute to the delivery of PHSO's engagement work. The role involves developing, maintaining, and enhancing PHSO's relationships with external stakeholders.

The successful candidate will represent PHSO by conducting engagement activities and training with external stakeholders, promoting awareness and understanding of PHSO's services and strategy, and helping to improve public service complaint handling via PHSO's Complaint Standards, alongside broader outreach activities.

The ideal candidate will have experience working with staff at all levels to support project delivery, excellent verbal and written communication skills, and the ability to confidently present to public audiences. An understanding of the UK government and parliament is also desirable.

Please submit your CV by 10am on 06/06/2022.

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