Level 3 Business Administrator - Westfield Housing Association

Westfield Housing Association are seeking a Business Administrator to join their team in September! The role requires strong communication skills, attention to detail, the ability to work both independently and as part of a team, and a commitment to delivering excellent customer service. The successful applicant will gain valuable experience in business administration while supporting the day-to-day operations of the Association.

Key Responsibilities

• Providing professional front-line customer service to tenants, customers, and members of the public in person, over the telephone, and via email.
• Managing customer enquiries and repair requests, ensuring all information is accurately recorded and passed to contractors for action.
• Monitoring and maintaining shared inboxes, responding to enquiries and processing repairs and invoices in a timely manner.
• Processing rent payments and supporting financial administration tasks.
• Updating and maintaining records on housing management systems, including the completion of repair cases.
• Offering advice and information on housing options and re-housing opportunities to customers.
• Processing housing applications in line with organisational policies and assisting with the management of housing waiting lists.
• Conducting customer satisfaction surveys and recording feedback to help improve services.
• Supporting the administration of complaints by accurately recording information and maintaining up-to-date records.
• Taking meeting minutes, maintaining filing systems, and managing incoming and outgoing post.
• Assisting with the smooth operation of office equipment and maintaining adequate stationery supplies.
• Providing administrative support to colleagues across different departments, including maintaining spreadsheets and organisational records.
• Ensuring the confidentiality and security of customer information and organisational documents.
• Promoting equality, diversity, health and safety, and excellent customer service standards at all times.
• Working collaboratively as part of a team while also managing tasks independently and providing support where required.

Working hours

Monday - Friday: 9am - 5pm

Annual Leave Entitlement

25 days

5 GCSE at grade 4 or above including English and Maths