Level 3 Business Administration Apprenticeship

Level 3 Business Administrator Apprenticeship - Cogent Hire Limited

This Business Administration Apprenticeship offers hands on experience supporting case managers, handling customer communications, and assisting with IT support. It is an excellent opportunity to develop administrative, organisational, and problem solving skills while gaining valuable workplace experience in a professional environment.

Apprenticeship Summary

• Salary: £13,728 per year (based on £8.00 per hour)
• Working Week: Monday to Friday, 9am - 3.30pm (30 minute break)
• Hours: 30 hours per week
• Training: Online apprenticeship training supported by experienced tutors
• Qualification: Level 3 Business Administrator Apprenticeship Standard
• Location: 2nd Floor Waitrose Distribution Centre, Eaton Avenue, Chorley, PR7 7NA

Main Duties

• General administrative tasks to keep the company moving forward
• High accuracy data inputting
• Resolution of various IT user support issues
• Send customer feedback surveys and manage the responses
• Produce any documentation or correspondence to the company standard
• Achieve individual and team KPIs and SLAs
• Deal with inbound and outbound calls and other incoming enquiries from customers in a professional manner
• Accurate information capture to update our claims handling system and third party portals accordingly
• To undertake any other duties consistent with the role

The Candidate

• Strong communication and organisational skills.
• Ability to maintain confidentiality and professionalism at all times.
• Good attention to detail and accuracy.
• Confident using IT systems and willing to learn new software.
• Ability to work independently and as part of a team.
• Positive, proactive, and enthusiastic approach to work.
• Ability to prioritise tasks and work in a busy environment.
• Customer service focused with a friendly and approachable manner.

The successful candidate will be:

• Friendly, professional, and reliable.
• Organised and able to manage multiple tasks effectively.
• Motivated to learn and develop new skills.
• Able to communicate clearly with staff, parents, pupils, and visitors.
• Respectful, trustworthy, and committed to maintaining confidentiality.
• Adaptable and willing to support different areas of the school when needed.
• Positive, enthusiastic, and committed to contributing to the school community.

Training and Development

As an apprentice, you will receive support through both on the job learning and formal training as part of your apprenticeship programme. This will typically include:

• Study towards a Level 3 Business Administrator Apprenticeship Standard.
• On the job training and mentoring from experienced school professionals.
• Regular review meetings to support progress and development.

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful candidate will obtain a Level 3 Business Administrator Apprenticeship Standard qualification.

What is the expected career progression after this apprenticeship?

Potential full time employment opportunities within school administration or finance for the right candidate upon successful completion of the apprenticeship.

Pre employment checks

• Enhanced DBS checks with child and adult barred list checks
• Right to work checks and safeguarding procedures in line with Keeping Children Safe in Education guidance