Lettings Officer

Lettings Officer

Salary: £29,000 per annumHours: 37 hours per week

Our client is seeking an organised and customer-focused Lettings Officer to join their welcoming and dedicated team based in Evesham. This is a fast-paced and rewarding role, ideal for someone with a passion for housing and delivering excellent customer service.

You will take end-to-end responsibility for the lettings process, from pre-tenancy assessments through to tenancy sign-ups, ensuring customers are supported to move into their new homes smoothly and sustainably.

Key Responsibilities

• Advertise and allocate vacant properties through Local Authority nominations, direct marketing, and estate agents
• Complete pre-tenancy, affordability, and suitability assessments to support sustainable tenancies
• Prepare and issue tenancy offers and agreements, managing tenancy sign-ups including new developments
• Support existing tenants through the termination process to minimise void periods and rent loss
• Work collaboratively with internal teams and external partners to deliver a seamless lettings service
• Maintain accurate housing records, complete CORE data submissions, and contribute to continuous service improvement
• Coordinate garage lettings, furniture orders for temporary accommodation, and void property processes
• Attend and chair allocation panel meetings, including those relating to Extra Care schemes

About You

• Previous experience in a lettings, housing, or administrative support role
• Strong organisational, communication, and IT skills (including Microsoft Office)
• A customer-centred approach with confidence handling sensitive or complex situations
• Flexible, proactive, and able to work effectively across different services and locations
• Educated to GCSE level (or equivalent) in Maths and English
• Full UK driving licence with access to a vehicle insured for business use