Lettings & Tenancy Co-Ordinator

We're looking for an organised, proactive and customer-focused Lettings & Tenancy Co-Ordinator to join our busy team in Bushey Heath.

This is a key role within our lettings operation, acting as the bridge between our New Business and Property Management teams to ensure a smooth and seamless tenancy journey for both landlords and tenants. From progressing applications and references through to coordinating move-ins and ensuring properties are ready for occupation, you'll play an integral part in delivering an exceptional customer experience.

• Manage the tenancy progression process from offer agreed through to move-in.
• Open and maintain accurate property and tenancy files.
• Submit, monitor and follow up tenant referencing applications.
• Keep landlords, tenants and colleagues informed of progress throughout the tenancy journey.
• Coordinate pre-tenancy repairs, maintenance and property preparation to ensure homes are ready for occupation.
• Ensure all tenancy agreements, terms and conditions and supporting documentation are completed accurately and signed where required.
• Liaise with third-party referencing providers, contractors and industry software providers to ensure a smooth onboarding process.
• Assist with arranging inventories, key management, meter readings and other move-in requirements.
• Respond professionally and efficiently to landlord and tenant enquiries.
• Ensure all lettings and property management systems are maintained with accurate and up-to-date information.
• Monitor and ensure compliance requirements and property certification obligations are met.
• Identify opportunities to promote rent protection products and explain their benefits to landlords.
• Support invoice processing, record keeping and general administrative tasks.
• Conduct occasional property inspections and accompany approved contractors when required.
• Work closely with colleagues across all departments to deliver a seamless customer experience.

• A highly organised individual who enjoys working in a structured, process-driven environment.
• Excellent communication and customer service skills, both written and verbal.
• Strong attention to detail and the ability to manage multiple tasks simultaneously.
• A positive, can-do attitude with a willingness to learn and support the wider team.
• Someone who shares our commitment to delivering exceptional service to landlords and tenants.
• Ability to work well under pressure and meet deadlines in a fast-paced environment.
• Strong administrative and organisational skills with a proactive approach to problem-solving.
• Comfortable working collaboratively across multiple departments and building positive working relationships.
• Previous experience within lettings, property management, administration or customer service would be advantageous but is not essential, as full training will be provided.
• A full UK driving licence and access to a vehicle are essential, as the role will involve occasional visits to local properties.

At Castles, we pride ourselves on delivering outstanding service and creating positive experiences for our customers. As a Lettings & Tenancy Co-Ordinator, you'll be joining a supportive team where your contribution makes a real difference. You'll receive comprehensive training, opportunities to develop your career within the property industry, and the chance to be part of a business that values teamwork, professionalism and exceptional customer service.