Lettings and Sales Associate (Saturdays)

Job Purpose

To support the Lettings and re-sales department, ensuring the client and customer experience is exemplary at all times.

Key Accountabilities

• Successfully respond to all general enquiries (by telephone, email or in person) in a polite and proper manner.
• Follow up leads, accurately registering details of applicants in the sales and lettings databases and booking viewings where appropriate.
• Booking viewings of lettings and sales properties, presenting the product in a safe and professional manner and maximising all opportunities.
• Undertake a range of general administration lettings activities as required - e.g. signing of tenancies, filing, letter generating and delivering, booking works, taking photos, updating software, and updating clients. To update the lettings and sales software system as required.
• To fully contribute to the department's goals and targets.

General Accountabilities

• Undertake additional relevant duties which fall under the general scope of the role, as directed by your Manager, raising any issues with capacity so they can be properly managed.
• Participate in the full year and half year Performance Development Review process as reviewer and reviewee, meeting the standards and timescales required by the Company.
• At all times ensure that your understanding and skill level regarding the Company's IT systems are up to date, as applicable to your role. Undertake IT training as required to ensure full and proper use of the available technology.
• Demonstrate commitment to and align actions with the Company's values: Creative, People-First, Pioneering, Sustainable and Proud.
• Work within the Company's policies and procedures, governance framework and standards, as detailed on the Company's intranet.
• Remain knowledgeable about Group activities, benefiting from all forms of internal communication provided and acting as a positive ambassador for the Company at all times.
• Use materials and resources effectively and efficiently to minimise waste and always consider the impact of potential actions alongside our Sustainability policies and goals before taking business decisions.

Qualifications/Experience/Skills

• Excellent presentation skills
• Must be IT literate; experience with Microsoft Outlook, Word and Excel
• Excellent communication skills (written and verbal)
• Self-motivator, driven and ambitious
• Must have experience working in a customer-facing role, preferably office experience
• Good organisational skills
• Enthusiastic and professional team-player with a can-do attitude and a desire to learn and develop.

Please note this role may involve an element of lone working or working alone which will be discussed between you and your line manager. Training will be provided, where required.