Leisure Team Member - Spa Receptionist NEW Posted today Runnymede

Pay Rates

Upto £12.71 per hour depending on age

We have a fantastic opportunity for a receptionist to come and join our spa team here at Warner Hotels

The benefits of working with us

• Free use of gym and leisure facilities
• Free or 60% discounted food onsite
• Access to numerous discounts and offers with many national brands and retailers.
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degree and Apprenticeship level)
• 20% discount for you, your family & friends across our Bourne Leisure brands; Warner Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)

What will I be doing?

• As the first point of contact you'll give a warm, friendly and professional welcome to all spa members and guests
• Answering all requests and queries in a friendly yet professional manner
• You'll be taking payments for both spa services and retail
• Supporting the daily Spa operation
• Handling beauty and indoor and outdoor activity bookings as and when required

What are we looking for?

• You'll excel at creating a fantastic customer experience for guests and a member whether that is face to face, on the telephone or by email
• Enjoy working as part of a team
• Previous experience would be an advantage but not essential as we will train and develop you
• Good understanding of the characteristics and qualities that customers want from Spa / health and fitness centres
• A flexible approach is required as this role will involve you working a mixture of shifts including weekends on a rotational basis

What skills do I need?

• Exceptional customer service
• Organised with an eye for detail
• Strong communications skills
• Knowledge of electronic booking systems would be desirable but not essential

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: