Leisure and Wellbeing Manager

Bespoke Benefits What's in it for you?

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our 'Be-Attitude' values.

We offer competitive salaries, incentives inc. complimentary gym membership, free parking, ample scope for personal development and discounted hotel stays for you, your family, and friends.

Department

Leisure & Wellbeing

Reports To

Hotel General Manager

Job Purpose

To lead and manage the leisure and wellbeing facilities, ensuring exceptional customer experiences, high operational standards, member satisfaction, and commercial success. The Leisure and Wellbeing Manager is responsible for the day-to-day operation of the leisure club, gym, swimming pool, wellness programmes, and associated facilities while promoting health, fitness, and wellbeing initiatives for members, guests, and employees.

Operational Management

• Oversee the daily operation of all leisure and wellbeing facilities.
• Ensure facilities are maintained to the highest standards of cleanliness, safety, and presentation.
• Monitor equipment and arrange repairs, servicing, and replacements as required.
• Ensure compliance with health and safety legislation, pool operating procedures, and company policies.
• Conduct regular facility inspections and risk assessments.

Customer Experience

• Deliver outstanding service to members, hotel guests, and visitors.
• Respond promptly and professionally to customer feedback and complaints.
• Develop programmes and activities that enhance member engagement and retention.
• Promote a welcoming and inclusive environment.

Health & Safety

• Ensure full compliance with health and safety regulations.
• Maintain accurate records relating to accidents, incidents, and inspections.
• Ensure emergency procedures are understood and followed by all team members.
• Act as Duty Manager when required.

Requirements

The ideal person will have at least a year's experience in a similar position and will have the ability to deliver great service to our guests.

We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.

Duties will include:

1. To ensure the smooth running of the gym, leisure club and spa to ensure that the set standards are met and maintained at all times.
2. To create an environment which promotes employee motivation and encourages the team to take pride in their work are, the hotel and themselves.
3. To seek every opportunity to maximise sales by positively promoting the hotel and by encouraging all staff to up sell.
4. To work within departmental budgetary frame work and ensure control over stocks, operational costs and expenditure are maximised.

Person Specification Essential Qualifications

• Level 3 Fitness Instructor/Personal Trainer qualification (or equivalent).
• First Aid at Work certification. (desirable)
• Pool Plant Operations qualification (desirable).
• National Pool Lifeguard Qualification (desirable).

Experience

• Previous management experience within a leisure, fitness, hospitality, or wellbeing environment.
• Experience managing teams and budgets.
• Proven track record of achieving commercial targets.
• Experience delivering excellent customer service.

Team leadership

• Recruit, train, develop, and motivate the team
• Manage staff rota's, attendance, performance and annual reviews
• Foster a positive and customer focused team culture
• Ensure all team members maintain relevant qualifications and certificates

Key Performance Indicators (KPIs)

• Membership growth and retention
• Customer satisfaction scores
• Revenue and profit targets
• Health and safety compliance
• Employee engagement and retention
• Quality audit and inspection results

Working hours

• 38 hours based on 5 days over 7
• Flexible working pattern inc evenings, weekends, bank holidays as required by the business needs

Salary

• Competitive, dependent on experience and qualifications

Being Bespoke:

We stand today as the UK's Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.