Legal Support Portal Administrator

• Answering phone calls from clients addressing their issues using the client portal system
• Responding to online chats from clients supporting their issues using the client portal system
• Working with IT/Dev/external suppliers to address technical issues with the site
• Liaising with fee earners and branch support staff on matter related enquiries whilst using the client portal system

Centralised Mattersphere System Database Management

• Creation of Associate contacts in Mattersphere
• Working through branch office requests for data changes

Reprographics Function

• Producing Bundles
• Indexing Services
• Binding Services
• Specialist print and copy services
• Document scanning and digitisation service

The Person:

• Ability to multitask
• A professional, honest, flexible and reliable attitude and approach
• Ability to work in a fast paced, high pressured environment
• Customer focus with a proactive "can do" attitude
• Strong communication skills & ability to communicate at all levels and across all departments
• Able to work within a team as well as independently
• Able to demonstrate initiative, strong work ethic and ability to problem solve
• Ability to prioritise workload
• Willingness to learn new skills and adapt to change
• Have a good understanding of the Microsoft office and case management systems
• Ability to travel to other offices to provide support when required

Company Core Values:

• Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be
• Integrate: Bring together people and systems into a cohesive force
• Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth
• Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage

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