Legal Services and Membership Administrator

The Union have a new opportunity for Legal Services and Membership Administrator to join the team.

Salary: £46,635 per annum (inclusive of London Allowance)

Hours: 35 per week

Contract: Permanent, Full Time

Location: London NW1

Closing Date: Wednesday 21 January at 10.00 am

About Us:

The Union represents over 120,000 academics, lecturers, trainers, instructors, researchers, managers, administrators, computer staff, librarians and postgraduates in universities, colleges, prisons, adult education and training organisations across the UK. We also have members in the private sector, for example in private training agencies and language schools, as well as members working on a freelance basis. Students training to teach in post-school education also belong to The Union.

Legal Services and Membership Administrator - The Role:

The Union is seeking a Legal Services and Membership Administrator, to join the team at the head office in London NW1, on a permanent, full time basis. In this exciting role, reporting to the Head of Legal and Head of Membership, your main duties will be:

- To maintain national membership records, in accordance with The Union's statutory obligations

- To process applications for membership, telephone and online, in accordance with UCU's Rules and Regulations

- To provide information and advice to members, prospective members, branches and UCU staff on membership and subscription issues

- To calculate subscription refunds or arrears and monitor legal bills and fee notes

- To create spreadsheets/reports/document bundles and handle data for information and reporting purposes

- To monitor the legal team inbox and to respond to or refer, as appropriate, member queries

Legal Services and Membership Administrator - You:

- You must be educated to GCSE level or equivalent experience (inc. maths & English)

- Experience of a similar working environment and/or understanding of working for a trade union or other not-for-profit organisation

- Sound organisational, communication and interpersonal skills

Benefits of working for The Union:

We offer a number of financial and welfare benefits to support our employees,

highlights include:

- Supportive Family Policies: Embrace family life with enhanced Maternity, Adoption, Paternity, and Shared Parental Leave schemes

- Health and Well-being Support: Access to confidential counselling 24/7 through our Employee Assistance Programme; advice and face-to-face intervention from via our Physiotherapy Advice Line; healthcare assessment

- Flexible Working: Take advantage of our Flexitime scheme, allowing you to tailor your work hours within our Work Life Balance policy

- Financial Assistance: Benefit from being enrolled in the Universities Superannuation Scheme (USS), childcare support, interest-free season ticket loans, and assistance with the cost of eyesight testing and glasses for DSE use

- Training and Development: Elevate your skills with tailored training, developmental support, and over 300 eLearning modules available through our online Training Ro

Application Process:

The Union requires its employees to work from their office/in the field for at least 60% of their working week. They may apply to work from home for the remaining 40% but The Union cannot guarantee that this will be agreed.

We need your support to make sure our employees come from a variety of backgrounds, so we especially welcome applications from disadvantaged communities. Even if you are not selected, it would be really helpful if you could complete the diversity & inclusion data when you apply for this role, because we can make sure we are encouraging a diverse mixture of candidates to apply.

The Union is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are happy to accept applications in alternative formats from applicants who, for reasons of disability, may find it difficult to fill in our standard form.

Closing date for applications: Wednesday 21 January at 10 am

Interview date: Friday 13 February 2026

To submit your application for this exciting Legal Services and Membership Administrator opportunity, please click 'Apply' now!