Legal Mail Project Manager

Project Manager
Overview

As a Project Manager, you will run the projects end to end and hold the delivery machinery that keeps them moving. Working inside a programme and reporting to its leads, you will take the coordination load off them: project plans, roadmaps, timelines, task hygiene, and a straight, evidenced answer on programme health at any point. This role requires strong project management experience, enough technical fluency to hold your own with engineering partners, and the judgement to tailor a methodology to how a client actually works rather than applying one wholesale.

Responsibilities

• Project Leadership & Delivery

• Lead and manage projects from initiation through to delivery, ensuring alignment with programme priorities and business goals.

• Own the roadmap for the project, coordinating with engineering and Business Technology partners on delivery rather than handing the roadmap to them.

• Oversee all phases of the project lifecycle, including planning, execution, monitoring and closure.

• Maintain project and task management systems so that status is accurate and current without needing to be reconstructed.

• Define, track and report on project benefits, and manage resource forecasting so projects are appropriately staffed and supported.

• Cross-Functional Collaboration

• Collaborate with engineering, product, legal, compliance, operations and vendor teams to ensure successful delivery.

• Facilitate clear communication and coordination across teams, supporting stakeholder engagement and alignment.

• Hold the boundary between the technical roadmap owned by engineering partners and the project roadmap owned by the programme.

• Mediate and resolve conflicts among stakeholders or project contributors to maintain momentum.

• Change Management & Continuous Improvement

• Lead change initiatives, including stakeholder engagement, communication and training, to support adoption of new processes or systems.

• Drive process optimisation and continuous improvement across the project portfolio.

• Record decisions, dependencies and lessons learned in a form that travels - so that agreements reached in a meeting are durable and available to those who were not in the room.

• Support the development of junior team members and project contributors.

• Reporting, Compliance & Risk Management

• Communicate project status, risks and outcomes to leadership and senior stakeholders, enabling informed decision-making.

• Provide health reporting on a regular cadence, including RAG status, delivery confidence and escalation of items at risk.

• Proactively manage project risks, issues and dependencies, developing mitigation strategies as required.

• Ensure project activity complies with relevant standards.

Essential

• Project management certification at PMP or PRINCE2 level, with Agile certification.

• Strong working knowledge of different delivery methodologies (e.g. agile, waterfall), and the judgement to adapt rather than apply one rigidly.

• Bias toward driving delivery rather than producing artefacts, while keeping decisions and dependencies properly recorded.

• Technical background sufficient to engage credibly with engineering partners and to understand and optimise business processes.

• Strategic thinking and the ability to align projects with programme vision.

• Experience in resource management and project forecasting.

• Excellent communication, leadership and stakeholder management skills.

• Strong organisational skills and the ability to manage multiple concurrent projects in a fast-paced environment.

• Proven ability to lead change initiatives and support user adoption.

• Conflict resolution and mediation skills.

• Proficiency with project and task management tools and reporting dashboards.

• Experience coaching and mentoring team members.

Desirable

• Experience working within legal operations, compliance, or regulated environments

• Understanding of legal, regulatory and compliance frameworks, or willingness to learn