Legal Complaints Manager & Compliance Lead

PT group is looking for a skilled Complaints Manager to ensure exceptional handling of complaints at HCR Law. The role involves collaborating with solicitors and partners, managing escalated cases, and improving procedures.

You will supervise junior staff while ensuring compliance with legal requirements. The ideal candidate possesses strong emotional intelligence and has experience in complaint management within a legal context. Benefits include a bonus scheme, healthcare cash plan, and generous annual leave.