Leasing & Tenancy Manager

Overall management of Corporate relationship including, strategy, compliance, account management, negotiation of bulk deals, and relationship with relocation agents Oversee end-to-end tenancy progression in full compliance with statutory requirements, including periodic tenancy rules, annual rent increase limits Attending networking events to build relationships Work closely with Building and Property Managers to reduce voids and maximise retention Management of internal CRM (Hubspot) including compliance with GDPR Regulations Oversee and maintain all portal marketing ensuring it is in line with Consumer Protection Regulations Lead leasing performance, pricing strategy, portal marketing compliance, and ensure accurate system data Ensure adherence to Renters' Rights Act 2026 (rent increase regulations, rental bidding ban, one-month rent in advance limit, non-discrimination rules) Line Management of team of Leasing Consultants and Tenancy Progressors ensuring KPIs and targets being met, driving continuous improvement of processes and documentation Oversee Right to Rent checks, AML compliance, GDPR and Consumer Protection Regulations Management of 3rd party Letting Agents - ensuring contractual obligations and KPIs are met Overall management of Renewal targets, strategy and rents Ensure office hours are resourced at all times Produce operational reporting including KPIs, compliance dashboards, and audit outcomes Working with finance business partner to ensure rent growth and occupancy are aligned with business plan targets General office management Reporting to Associate Director - Leasing The successful candidate must have a Level 3 ARLA qualification as a minimum requirement An honest and trustworthy individual with an exemplary track record Excellent communication skills are essential A polite, friendly and professional telephone manner A thorough understanding of the Built to Rent market together with previous Experience with corporates or relocation agents is essential A highly motivated target driven individual with exceptional customer service Strong customer focus, high accuracy, good attention to detail with excellent organisational and prioritisation skills Strong written and verbal communication skills The incumbent must have an appreciation of the importance of customer service and how this is applied in the context of Canary Wharf HEALTH SAFETY AND WELFARE RESPONSIBILITIES ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES QUALITY MANAGEMENT RESPONSIBILITIES Find opportunities to collaborate with others across the business to achieve shared goals Encourage inclusive networks and treat others with respect and fairness Use knowledge to work effectively with suppliers / contractors to meet shared goals Confident in making decisions appropriate to the role Learn from mistakes and listen to constructive feedback to improve performance Prioritise safety and actively support community, wellbeing and sustainability programmesWe recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential. Flexible Working At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth. Other Benefits Canary Wharf Group (CWG) is the developer of the largest urban regeneration project in Europe. CWG develops, manages and currently owns interests in approximately 9 million square feet of mixed-use space and over 1,100 Build to Rent apartments. CWG is the largest sustainable developer in the UK and also excels operationally as it purchases 100% electricity from renewable sources since 2012 and zero waste to landfill since 2009. CWG has created a 24/7 city where people can live, work and thrive on the Canary Wharf estate and enjoy all the benefits: great transport links, access to green spaces and waterside living; and a wide range of amenities including an award-winning arts and events programme. Canary Wharf's retail offering comprises over 300 shops, including grocery stores, pharmacies, health clubs, bars and restaurants, all within 15 minutes' walk. The Company's current £2bn construction activity and pipeline includes more than 500k sq ft NIA of commercial properties and over 2,300 new homes for sale and rent.