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Learning Partner: Contact Centre Impact & ROI
Posted 23 days 13 hours ago by CCMA - Call Centre Management Association
Permanent
Full Time
Other
London, United Kingdom
Job Description
CCMA Academy in the United Kingdom is seeking a dynamic Learning Partner to design, deliver and evaluate high impact learning solutions for our member network.
You will diagnose needs, deliver blended learning across virtual and face to face formats, coach individuals and teams, and demonstrate measurable ROI across programmes. Travel across the UK is required to build trusted relationships with frontline staff to senior leaders.
CCMA - Call Centre Management Association
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