Learning & Development Officer

The Learning &Development Officer is responsible for working closely with the Director of People & Organisational Development in supporting the design, delivery and development of the education and training across the hospice group.

Main duties of the job

They will coordinate and organise all in house and external training programmes, maintain accurate records, monitor compliance and support a learning culture across St Giles. They will provide full support for preparing documentation, ensuring all tasks are completed to a high standard and deadlines are met.

Additional responsibilities include assisting with delivering learning sessions, handling and dealing with all requests that come through the L&D department, supporting with data, audit, evaluations and coordinating all invoices.

They will provide essential administrative support to ensure the smooth, efficient delivery of StGiles learning and development initiatives to ensure we remain compliant through regulatory standards and frameworks.

The role will also maintain effective working relationships across the hospice to support efficient service delivery.

Job responsibilities

The role entails but is not limited to:

EmployeeEducation & Training (including external education)

To coordinate internal study days and webinars, including scheduling of dates, arranging facilitators, room bookings and creating agendas where necessary

To ensure lesson plans and presentations, as appropriate, are received in good time and that these are stored as required, ready for use on the day of training

To ensure all training and education content is in line with St Giles brand

To create flyers and emails to promote the learning opportunities to the relevant employees, in conjunction with the Marketing & Communications Department

To work closely with all departments to advise when training and competencies for staff are due for completion

To coordinate staff booking requests, cancellations and changes and create attendance lists for all sessions

To provide on the day support for study days and webinars as appropriate

To develop course evaluations, collate the results and share with the facilitators as appropriate, highlighting any areas of concern and ensuring feedback is received on improvements/changes, if applicable.

To create and send attendance certificates to all delegates on completion of their training

To ensure all training activity is accurately recorded on the employee training system

To keep a clear log of all further education and other external training requests from employees, distribute training agreements and other correspondence as appropriate and ensure signed agreements are returned and logged as required

To support the recording and reporting of apprenticeships in conjunction with the Director of People & OD

Schedule, organise, and communicate training sessions (face-to-face and virtual) across regions using systems provided

Liaise with L&D Partners, managers, and staff to ensure maximum attendance and minimised disruption to service delivery.

Maintain the L&D calendar/schedule and ensure available to managers in an agreed appropriate time frame.

Generate compliance reports for managers, senior leaders, and regulatory bodies.

Support audits and inspections by providing accurate and timely evidence of training records

To support gaining funds for apprenticeships in conjunction with the Director of People & OD

To maintain accurate records to monitor and report on employee attendance

Ensure the clinical, medical and non-clinical competency frameworks are kept up to date and reflect individual training records

Support with the preparation and administration of training needs analysis

eLearning

To manage the eLearning system, ensuring modules are allocated correctly

To set up new users, deactivate leavers and support with login and other general queries

To maintain accurate records for all hospice group staff

Track and report on training completion across the hospice group.

Workforce Surveys

Support with surveys across the hospice through the relevant system as and when required.

Students and Placements

To manage and coordinate all clinical placements in conjunction with the Higher Education Institutions and St Giles clinical leads as appropriate

To monitor all clinical placement contracts, in conjunction with the Director of People & OD

To coordinate all experience/shadowing day requests for clinical from healthcare professionals, in conjunction with clinical leads

To maintain accurate records to monitor and report on clinical placements

To provide on the day support where required

Learning & Organisational Development Reporting

To respond to internal & external enquiries and to monitor the Education Dept mailbox, responding appropriately to emails and storing information as necessary

Produce and analyse audits and analysis providing narrative where appropriate to the Deputy Director of People and Organisational Development as part of Board Assurance Committees and any external stakeholders.

Research

To coordinate the end-to-end process for all research related projects including preparing all applications for the Research Assurance Committee.

Person Specification Skills

• Ability to assess training needs and provide recommendations based on organisational goals
• Proficiency with MS Office (PowerPoint, Excel, Word & MS Teams)
• Strong organisational skills and attention to detail
• Familiarity with competency frameworks
• Experience in a co-ordination ideally within learning & development.

Personal Attributes

• Team player
• Able to work under pressure

Experience

• Have a clear understanding and knowledge of Bluestream learning system
• Previous experience in a learning and development role
• Knowledge and understanding of CQC regulations
• Experience with learning management systems/platforms
• Knowledge of the full training cycle, from design to delivery
• Understanding of the importance of training in ensuring safe and effective care to patients
• Awareness of the need for confidentiality in accordance with Data Protection Act and local guidelines
• Experience in the charitable sector

Qualifications

• Good level of education including Maths & English
• Relevant professional qualifications would be an advantage

Values

• Exhibits our hospice values and behaviours

Other requirements

• Valid driving licence
• Eligibility to work in the UK
• Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.