Learning & Development Associate - Training & Quality Champion

The ESP Group is seeking a Learning and Development Associate to join their contact centre team on a full time, permanent basis. You will be part of a dynamic team responsible for delivering exceptional customer experiences across various channels.

Your responsibilities include collaborating with Operations and Compliance teams to design and deliver training programmes while promoting a positive learning environment. This is a great opportunity for individuals with a passion for customer service and strong communication skills.

Flexible working patterns are offered to recognize the importance of work-life balance.