Learning & Development

Learning & Development

We are seeking a dedicated L& D to join our team, focusing on designing, delivering, and evaluating learning and development initiatives aimed at enhancing service delivery, compliance, and staff capability. This role is crucial for training operational staff, customer service teams, and delivery technicians.

Day-to-day of the role:

• Conduct training needs analyses across departments and develop targeted learning plans.
• Design and deliver engaging training sessions (face-to-face, virtual, and e-learning) on topics such as equipment handling, infection control, safeguarding, customer service, and Health and Safety.
• Collaborate with subject matter experts to ensure training content is accurate, relevant, and compliant with industry standards.
• Deliver Customer Service Skills training, managing customer expectations and handling dissatisfaction.
• Monitor and evaluate the effectiveness of training programmes using feedback, performance data, and KPIs.
• Support managers in coaching and developing their teams.
• Maintain training records and ensure compliance with regulatory and contractual requirements.
• Lead on induction programmes for new starters.
• Champion a culture of continuous learning and improvement.

Required Skills & Qualifications:

• PTLLS/Award in Education & Training Level 4 or equivalent.
• Experience in delivering high-standard Customer Service Skills training.
• Proven experience as a trainer/facilitator in various settings to a diverse audience.
• Strong command of digital training tools, e-learning techniques, and delivery methods.
• Good IT skills, including proficiency in MS Word and Excel.
• Ability to work under pressure, prioritise tasks, and support learners with additional needs.
• Car ownership and a full clean driving licence are essential as the role requires travel with occasional overnight stays.