Learner Services Advisor

About Us

At Access Education Group, we are dedicated to empowering learners and providing outstanding educational support. We pride ourselves on fostering a supportive and inclusive environment where every learner can thrive. As part of our ongoing commitment to excellence, we are looking for a passionate, organised, and welcoming Learner Services Advisor to join our dynamic team in Bristol.

The Role

As a Learner Services Advisor, you will be the heart of our Bristol campus. A typical day will focus on running our vibrant college reception acting as the primary point of contact for learners, staff, visitors, and senior leadership.

In addition to front-of-house operations, you will provide vital support to learners throughout their educational journey, with a particular focus on high-needs funded learners and those with Education, Health, and Care Plans (EHCPs). On occasion, you may also provide Learning Support Assistant (LSA) cover as needed.

Key Responsibilities

Reception & Front-of-House Operations

• Welcome & Hospitality: Meet and greet visitors, National Centre Management, Board members, and the CEO. Oversee visitor, staff, and student sign-in sheets.
• Access & Security: Open and close reception daily. Issue lanyards, staff IDs, visitor badges, temporary student IDs, and bike/car park passes.
• Communication & Admin: Handle telephone and in-person queries, manage internal admin systems, handle incoming deliveries, and organize outgoing post/stamps.
• Ad-hoc Services: Process petty cash transactions, order taxis for staff and students, and safely shred sensitive documentation in compliance with data protection.

Learner Support & Guidance

• Enquiries & Onboarding: Provide clear advice on course info, enrolment, and progression. Assist with induction processes to help learners settle in smoothly.
• Absence Management: Actively follow up on student absences through timely phone calls and emails.
• Specialist Support: Deliver tailored guidance appropriate to individual needs, particularly for learners with EHCPs. Signpost learners to specialized services (counselling, financial advice, careers guidance).
• Record Keeping & Compliance: Maintain precise learner records, update databases, and support regulatory and funding body compliance.

What We Are Looking For

Qualifications & Experience:

• Background in front-of-house reception, admin, learner support, or student services (preferably within the education sector).
• Experience or familiarity with supporting high-needs learners or EHCP processes is highly desirable.

Skills & Attributes:

• Core Skills: Strong administrative, phone, email, and general office management skills.
• Tech Savvy: Proficient in MS Office, email systems, and internal learner/admin management databases.
• Communication: Exceptional verbal and written communication skills with the ability to build immediate rapport.
• Organization: Outstanding attention to detail and the ability to multitask effectively in a busy campus environment.
• Personal Qualities: Empathy, patience, discretion, and a genuine passion for helping every learner reach their full potential.
• Knowledge: Familiarity with safeguarding, educational policies, and data protection (GDPR) is preferred.

Why Join Access Education Group?

• Make a meaningful impact on young people's lives every day.
• Work in a collaborative, inclusive, and supportive campus culture.
• Gain diverse experience spanning student services, reception management, and learning support.

Who are we?

We are Access Creative College, formerly known as Access to Music, and we were founded in 1992. We're an Ofsted-inspected provider that reaches every corner of the country, with 7 campuses and over 2,500 students nationwide. We're proud to have achieved the national benchmark for education quality, recognised across the vast majority of our provision - Ofsted's 'Expected Standard' under the new inspection framework. We are part of Access Education Group, which boasts 32 campuses nationwide with over 5,000 students & apprentices across Access Creative College, dBs Institute (Higher Education) & Access Sport College.

What we offer?

• Generous Holiday Allocation
• Wellbeing Benefits: Health Cash Plan, Doctorline GP Service, Employee Assistance Programme, Access to Counselling and Cycle to Work
• Staff Discounts & Benefits: access to Accolade, our benefits platform which offers discounts at over 800 retailers!
• Paid Leave:Enhanced Maternity, Paternity and Sick pay.

A full job description and person specification is available for download alongside our full benefits booklet.

Diversity and open expression are fundamental to creativity. We are committed to promoting a culture of diversity and inclusivity for all our employees and potential employees.

DBS Checks: Enhanced DBS clearance will be required.