Leakage Maintenance and Repair Operative - West Cork

The Role:

The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered.

The Operational Leakage function monitors the performance of the network in relation to water conservation and leakage, ensuring risks to service continuity are identified and managed and that the Customer first approach is at the forefront of Asset Operations activities. This will include the performance of the asset base, optimising production and managing network integrity during interventions.

The Operational Leakage team plays a key part in ensuring the operation of UÉ's asset base and the quality of the data that is utilised by the Asset Operations, Asset Planning, IDD, telemetry and NOMC teams.

Reporting to the Leakage Network Maintenance and Repair Team Lead, the Leakage Network M&R Operative has an area remit and is responsible for supporting the delivery of planned and reactive leakage repair activities across the water network infrastructure in a safe manner.

Out of hours working will be required and appropriate overtime rates will apply.

Main Duties and Responsibilities:

• Support planned and reactive maintenance and leakage repair activities across the water network infrastructure in a safe and hygienic manner including repairs of bursts and leaks, water mains and services and associated fittings replacements, water meters and customer boundary box, cleaning of service reservoirs, replacing valves and hydrants, and undertake tests following repairs to pipes and pumps, in order to deliver consistent customer service.
• As required and in line with your skills and expertise, undertake work relating to Mains Rehabilitation, Main laying, Connection and Meter Installations and other work on the Water Network.
• Respond to alarms, provide emergency cover and resolve issues and incidents on water network infrastructure assets.
• Maintain and repair non-domestic water meters, including undertaking site investigations and removing and replacing meters, liaising with the Metering Services team as appropriate.
• Inform the customer about issues and resolutions, investigate and follow up on escalated customer complaints/local representative in order to support the delivery of a consistent customer service and manage the risk associated with public health and compliance.
• Support Customer teams including Key Account Managers and Customer Service with any customer issues/queries or where works impact customer service delivery in the area.
• Promptly record and accurately report relevant information in relation to the operation of water network using the technology systems provided including logging investigations and raising requests for follow on work orders and updating H&S records and inventory management where required.
• Adhere to all health and safety procedures and perform risk assessments (Safe System of Work Plan), use of PPE, and required duties under the Construction Regulations.
• Operate Uisce Éireann vehicles and machinery in a responsible manner in line with all relevant Uisce Éireann vehicle, health, safety and security policies, ensuring stock levels in vehicles are sufficient to perform work.
• May be required to responsibly operate a 3.5 tonne / 4.2 tonne vehicle. Possible requirement to operate a HGV vactor unit (20 tonne+) from depot to facilitate tankering, if required.

General Duties and Responsibilities:

• Collaboration with key internal stakeholders across the UÉ business.
• Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards.
• Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
• Conduct duties and responsibilities in accordance with Uisce Éireann's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation.
• Other duties as required.

Knowledge, Skills and Experience:

• Secondary level education or equivalent work experience.
• Full, clean and valid Irish category B driving licence is minimum requirement. A clean driving licence is defined as meaning that the applicant has not been convicted of an offence under the Road Traffic Acts (other than an offence for which the penalty is the imposition of penalty points).
• We keep each other safe - experience/understanding of working within a strong health & safety culture.
• Previous maintenance experience, such as working in a construction/roadworks environment is an advantage.
• Sound knowledge and experience of all skills required for maintenance and repair of the water network preferable.
• A basic awareness or understanding of water networks and knowledge of water network processes is an advantage.
• Working knowledge of maintenance and repair of water meters preferable.
• Experience of using IT systems.
• We aim high - strong problem solving skills.
• We deliver for customers and communities - strong customer service skills.

Please be advised that successful candidates will be placed on the salary band based on their skills and experience with the starting position for this role being the minimum of €36,640.

Uisce Éireann is an equal opportunities employer. We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We welcome and encourage applications from individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability.