Lead Worker

Lead Worker

Telford and Wrekin

£19,827.60 increasing 1st May £20,982.00 per annum

30 hours per week

About the role

As a Lead Worker, you will provide early, targeted, and flexible support to individuals and families across Telford and Wrekin. You will work with young people aged 16-54 and older individuals aged 55+, supporting them to maintain their tenancies, achieve financial independence, and improve their health and well-being. This role focuses on homelessness prevention, tenancy sustainment, and promoting independent living.

What you'll be doing

• Conduct comprehensive assessments of customers' housing, financial, health, and social support needs.
• Develop personalised, outcome-focused support plans tailored to individual strengths and goals.
• Collaborate with multi-agency partners to deliver coordinated and holistic support services.
• Provide practical assistance with budgeting, debt management, and accessing welfare benefits.
• Support customers in connecting with community services, reducing isolation, and fostering social inclusion.
• Uphold safeguarding standards, ensuring the health and safety of vulnerable individuals.
• Maintain accurate records, ensuring compliance with Key Performance Indicators (KPIs).

Who we're looking for

• A motivated and compassionate individual, driven to make a positive impact on the lives of vulnerable people.
• Ability to work autonomously and as part of a team, demonstrating accountability and professional integrity.
• Strong communication and advocacy skills, with experience working collaboratively with external agencies.
• Proficient in IT systems and record-keeping, ensuring accurate documentation of customer support.
• Knowledge of housing-related support, financial management, and safeguarding practices.
• Flexibility and adaptability in supporting a diverse caseload across multiple locations.
• A commitment to continuous professional development.

The benefits

• 34 days annual leave, plus the option to purchase up to 5 additional days
• A day off for your birthday
• 4 days off when you move home
• Life assurance (3 x salary)
• Employee Assistance programme & wellbeing programme
• Flexible Working options
• Learning & Development opportunities

Equal Opportunities

• As a Disability Confident Committed Employer, we have committed to:
• ensure our recruitment process is inclusive and accessible
• communicating and promoting vacancies
• offering an interview to disabled people
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• at least one activity that will make a difference for disabled people