Lead Solutions Specialist, Real Time

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations.The Lead Solution Specialist on FactSet's Real-Time Client Engagement team is a strategic, client-facing role focused on ensuring our institutional clients maximize the performance, stability, and business value of FactSet's real-time market data solutions. This role blends deep technical knowledge of real-time data architecture with strong client relationship skills to deliver tailored, scalable, and resilient solutions across complex financial workflows. This is a strategic, high-impact role responsible for supporting some of FactSet's most sophisticated institutional clients. As a Lead Solution Specialist, you are a trusted technical and strategic partner across onboarding, integration, service optimization, and long-term relationship management for clients leveraging FactSet's real-time data and infrastructure offerings. Lead Solution Specialists are trusted advisors responsible for driving the long-term success of enterprise clients by ensuring optimal use, stability, and evolution of the products and services they rely on. This role combines technical depth, relationship management, and business acumen. While not always hands-on coding, Lead Solution Specialists must understand the underlying infrastructure, integrations, and client workflows well enough to guide architecture, troubleshoot issues, and influence strategic decisions. What Sets a Lead Solution Specialist Apart at FactSet Client-Centric Approach: Proven ability to align technical solutions with business goals, regulatory requirements, and trading workflows. Technical Depth: Experience with Refinitiv, Bloomberg feeds, and familiarity with multicast, entitlement APIs, and real-time distribution platforms. Qualifications 7+ years in a technical client-facing role within financial services, data technology, or capital markets-e.g., Technical Account Manager, Solutions Architect, Technical Consultant. Experience supporting enterprise clients in cloud or hybrid environments (AWS), with knowledge of APIs, feed handlers, and low-latency infrastructure. Familiarity with market data technologies (e.g. Refinitiv, Bloomberg, proprietary systems).Exceptional client management, communication, and problem-solving skills; confident engaging with both technical and business stakeholders. Scripting or diagnostics skills (Python, SQL, etc.) are a plus. FactSet (NYSE:FDS NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees' Choice Award winner. Learn more atand follow us onand. At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.