Lead, Service Operations & Incident Management

Correla are looking for a Service Operations Lead to join our team in the UK. The role focuses on leading incident management, major incident response, and L1 customer support, while driving supplier management and continuous service improvements.

You will coordinate third-party providers, advance self-service capabilities, and ensure clear communication during incidents. An out-of-hours rota is part of the role with compensation; the company supports a diverse, inclusive workplace.