Lead Service Designer - 6 months - Outside IR35

Role Title: Lead Service Designer
Location: Remote
Duration: 6 months
Rate: £550 - £600 Outside IR35

Key Responsibilities

Practice Leadership & Collaboration

• Lead cross-cutting collaboration across teams to improve ways of working and maximise value delivery.

• Act as a trusted advisor on service design approaches, ensuring alignment with organisational priorities and user needs.

• Build strong partnerships with stakeholders, understanding and optimising value streams.

Service Design Excellence

• Define and implement a framework for effective service design, including methods, standards, and measurable outcomes.

• Design services that are usable, accessible, and efficient, balancing organisational capabilities with user needs.

• Champion consistency in service quality and standards across all touchpoints.

Value & Metrics

• Establish clear metrics to demonstrate the impact and maturity of the service design practice.

• Use evidence and insights to continuously improve services, optimising time to value and service efficiency.

Capability Development

• Upskill colleagues in service design principles, tools, and methods.

• Act as a mentor and coach to build service design capability and knowledge across the organisation.

Continuous Improvement

• Promote innovation and new ways of working to enhance service delivery.

• Collaborate with colleagues to embed best practices in service management and delivery.

Person Specification

Essential

• Significant experience in service design, user experience, or service management roles.

• Proven track record of leading service design initiatives across complex organisations.

• Strong understanding of user-centred design principles, with the ability to translate them into practical services.

• Excellent stakeholder engagement and collaboration skills.

• Ability to define, track, and report on service metrics to measure impact.

• Strong communication skills, able to convey complex concepts clearly to diverse audiences.