Lead Service Delivery & Security Operations

Reply, Inc. is looking for a Lead Service Manager in Greater London. This role involves leading a team of Service Delivery Technicians to ensure efficient service delivery and timely resolution of incidents. Candidates should have a solid understanding of ITIL Service Management practices, experience with ITSM tools like ServiceNow, and a solid grasp of Cyber Security principles. Strong leadership and communication skills are essential, along with the ability to manage multiple priorities effectively.