Lead Product Manager - Salesforce CRM & Contact Centre

La Fosse is seeking an experienced Lead Product Manager to own the strategy, vision, and roadmap for a major CRM and Customer Service transformation programme in London. The role spans Salesforce Service Cloud, Voice, IVR, WFM, and AI-enabled capabilities, with strong client-side leadership across stakeholders and delivery partners.

You will drive priorities, measure benefits with KPIs, and lead multiple Agile squads to deliver measurable business outcomes in a complex enterprise setting.