Lead Interaction Designer

Lead Interaction Designers are senior specialists and expert practitioners across various design disciplines, including UX Design, Interaction Design, and Product Design. The role involves delivering positive outcomes in the public sector through a design-led approach and technology-enabled critical services. A key part of the role is coaching and mentoring other designers within the Interaction and Service Design Practice at Made Tech.

Key responsibilities Scope

• Assure the successful design and delivery of public services through technology.
• Act as a subject matter expert, facilitate the design process, communicate design decisions to teams, and set expectations with stakeholders.
• Actively participate in the Design community, leading on, developing, and sharing good practice.
• Actively support retention, hiring, and team quality, including mentoring and coaching.
• Create a shared understanding of problems, use storytelling to uncover the 'why,' and ensure public services are simple to explain, understand, and use.
• Build client relationships, earn trust, and support the commercial team by contributing to bids relating to User-Centred Design (UCD).
• Able to develop new and novel approaches to complex design challenges and expert in leading design tools (for example Figma, GOV.UK prototyping kit).
• Able to coach and mentor others, define interaction and service design standards, and influence the organisation and clients on the contribution of the practice.
• Fully responsible for their outcomes, and they are comfortable owning a problem through to resolution.
• Defining what 'good' design looks like on an engagement and supporting client collaboration to consistently ensure users' needs are met.

Consulting

• Takes responsibility for understanding client ambitions, collecting insight, delivering analysis and problem resolution.
• Identifies, evaluates and recommends options.
• Collaborates with, and facilitates stakeholder groups, as part of formal or informal consultancy agreements. Seeks to fully address client needs and implements solutions if required.
• Enhances the capabilities and effectiveness of clients, by ensuring that proposed solutions are fully understood and appropriately exploited.

Key measures

• Evidence of successfully defining and delivering strategic product and service transformation outcomes for major clients
• Substantial impact on the capability, retention, and happiness of the Service Design community, demonstrating effective line management and mentorship of Senior Designers.
• High-quality contributions to winning new business and growth opportunities.
• Consistent positive feedback from colleagues and clients regarding leadership, influence, and the maturity of Interaction Design standards embedded across programmes.

Behaviours

• Client Focus - a need to put the most compelling offer possible in front of the client
• Drive to Deliver - able to take ownership of the response, pushing it through the business inside the timeframes that we have been given.
• Learning and Mentoring - an appetite to grow fast and learn while passing on your own experience to your teams and colleagues
• One team - contributing to the ongoing improvement of the function at Made Tech, sharing experiences and successes as well as learning points.

Skills, knowledge and expertise

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.

Here are some of our most popular benefits listed below:

Paid counseling - we offer paid counseling as well as financial and legal advice

If successful, you will be required to undertake an SC clearance

Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect.

We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience.

Register your interest to be notified of any roles that come along that meet your criteria.