Lead FM Helpdesk Supervisor - Fast-Paced Facilities

Elite Hire Solutions in Derby is seeking an experienced Lead FM Helpdesk Assistant to join a busy facilities management team. This full-time, office-based role requires you to support day-to-day helpdesk operations and ensure jobs are logged, scheduled and completed on time with excellent customer service.

You will log reactive and planned works on the CAFM system, schedule engineers and subcontractors, monitor SLAs, update clients, liaise with suppliers, and assist the management team as needed.