Lead Director, Integrated Contact Centres (999/111)

A leading ambulance service is seeking a Director of Integrated Contact Centres to lead and transform its operations. The successful candidate will provide strategic leadership, enhance patient outcomes, and drive a cultural change within the Contact Centres. Ideal applicants will have experience in contact centre management or NHS operations. This pivotal role involves overseeing the operational performance of the Contact Centres while collaborating with various stakeholders to deliver effective healthcare solutions across a vast population.