Lead, Data & AI-Driven Customer Journeys

Lloyds Bank plc in Bristol is seeking a Lead Customer Journey Manager to drive end-to-end journeys by leveraging Data, Analytics and AI. You will partner with Product Owners and multidisciplinary teams to translate customer and regulatory needs into scalable data-driven solutions, shaping journey design and data requirements.

The role focuses on migrating data capabilities to the cloud, building trusted data foundations, and delivering measurable improvements in customer outcomes, risk controls