Lead Customer Service Advisor

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

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Reference: AUG

Expiry date: 2026-08-:30:00.000

Location: Cambridge

Benefits: A superb range of exclusive, colleague only benefits and discounts

This is an exciting opportunity for a Lead Customer Service Advisor to join the UK's leading Accident and Collision Repair specialists in our very busy site in Cambridge. As the first point of contact you will liaise directly with the customer, the bodyshop and any third parties to ensure an excellent customer experience.

As the Lead CSA you are the coordinator of our Bodyshop. You are responsible for preparing job cards and files as necessary, all the while maintaining and efficient and effective filing system for associated paperwork. You will also need to be able to provide vehicle progress reports when requested by the customer. You will arrange and allocate courtesy cars for customers and on completion of the job, collect payment from the customer, paying particular attention to banking/ security arrangements and the payment of excesses on certain insurance policies.

We would like you to have an interest and passion in what we do. With a professional appearance we would also appreciate it if you have a customer focus and teamwork mentality and are IT Literate. Problem solving and understanding when to escape problems would be highly advantageous as would the ability to identify and fully support development of retail sales opportunities. As a given you must have experience of working in fast paced customer facing role, within the automotive industry, be that dealership, accident repair, service or sales. A full UK Driving Licence is also an essential requirement for the role.

Why choose FMG RS?

Of course, we offer a fantastic basic salary, but there's much more to being a Customer Service Advisor at FMG RS than just that. Some of our most popular benefits include (but aren't limited to)

• fantastic uncapped monthly bonus schemes
• start with 23 days annual leave, of course, you'll have public holidays too and an extra day off to celebrate your birthday!
• free life assurance (x2 your basic salary)
• exclusive colleague-only vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• A Benefits App giving a huge range of retailer discounts and cashback deals
• well-being services (incl. 24/7 GP service, mental health support and physi