Lead, Contact Center Quality Assurance

A global financial services company in Birmingham is looking for an experienced Contact Centre QA Manager to join their customer service team. The ideal candidate will manage the QA strategy, ensuring quality standards and operational efficiency. With a strong focus on leadership and stakeholder management, you will contribute to enhancing the customer service experience. Required qualifications include a Bachelor's degree and QA experience, along with excellent communication skills. The role offers the opportunity to work in a dynamic environment and drive continuous improvement.