Lead Complaints Manager - Customer Experience & Compliance

A leading global financial institution is seeking a Complaints Leader to oversee customer complaints management. The ideal candidate will have over 5 years of customer service experience, including 2 years in a complaints role, and possess strong leadership, analytical, and communication skills. Responsibilities include managing complaints, ensuring effective resolution of inquiries, and collaborating with cross-functional teams to enhance customer experience. The position is based in Birmingham, UK, and offers competitive benefits.