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Lead Complaints & Investigations Manager
Posted 10 hours 52 minutes ago by Testing Site - JPMC
Permanent
Full Time
Banking & Financial Services Jobs
Cork, Ireland
Job Description
J.P. Morgan Workplace Solutions in Ireland is seeking a Complaints Manager to lead the end-to-end lifecycle of customer complaints within a regulated environment.
You will own investigations, responses, and quality standards to ensure customer-first outcomes. Reporting to governance committees, you will define KPIs, dashboards, and drive continuous improvement across Product, Operations, Compliance, Legal, Risk, and Technology.
Testing Site - JPMC
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