Lead AI-Driven Public Sector Service Designer

Faculty is seeking a Lead Service Designer to shape the strategic direction of service design across the business, aligning cross-functional teams to deliver innovative, scalable, and impactful solutions. You will guide large-scale user research and craft long-term strategies, empowering clients to conquer complex organisational challenges.

You will facilitate workshops with senior stakeholders, develop service blueprints and journey maps, and collaborate with government and public sector