Lead Account Manager (Rightsholder)

ClickLead Account Manager (Rightsholder) page is loaded Lead Account Manager (Rightsholder)locations: Londontime type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: December 3, 2025 (11 days left to apply)job requisition id: JR100975 Lead Account Manager (Rightsholder) X3 Roles available Permanent, Full Time (Hybrid working role, between remote and office based - 3 days minimum in the London office) About the team PPL's Repertoire team are experts when it comes to music data. Through managing the PPL Repertoire Database, they provide services and analysis on data submitted by PPL Members and Licensees to ensure that requirements set out in the PPL Data Policy are met. Their work ensures that we can maximise revenue generation and pay-through. The Repertoire team also works to resolve key data gaps at source wherever possible, as well as promoting industry standards and working on international projects to improve music data quality. What you'll be doing: You will provide a proactive and first class account management service to PPL's highest value rightsholder members. Your service provision will be tailored to ensure retention and growth of international collection mandates and to maximise UK royalty payments. As well as providing excellent customer service, you will have a key focus on working with your accounts to improve their repertoire data quality and to adhere to music industry data standards. Key Responsibilities: Develop a comprehensive understanding of your record company's operational ways of working, including their business model, genre specialisms and international mandate requirements To maintain knowledge around your accounts' key repertoire catalogue, including proactively keeping on top of new releases, music industry news, catalogue acquisitions and international trends Develop an annual plan for each of your accounts to enable proactive account management on a day to day basis Meeting expected KPI targets regarding repertoire data quality improvement To efficiently manage operational tasks to ensure key deadlines are met for international collections. This includes ensuring new repertoire is registered, mandate information is up to date, key repertoire data points are complete to meet other CMOs requirements, and documentation regarding resolution of rights disputes is collected and stored in line with documented processes and procedures Analysis and checking of international royalty payments to ensure these are in line with expectations and can be proactively explained to the member To proactively liaise with the International Department to seek opportunities for royalty growth To efficiently manage operational tasks to ensure key deadlines are met for UK revenue distribution. This includes ensuring repertoire registrations are up to date, the use of distribution forecasts on a monthly basis to proactively explain broadcast airplay trends, resolution of UK rights disputes and administrative tasks concerning tax and payment processes are complete To self-serve reporting around repertoire and rights data for your accounts and to build a comprehensive understanding of end to end repertoire data management within PPL To prepare and run regular UK and International distribution results meetings with your accounts in order to present analysis of UK and International revenue. To ensure close working relationships are built with members of the Legal & Business Affairs, International and Distribution departments To provide updates on your accounts in a range of internal team meetings to colleagues at differing levels of seniority To handle day to day queries in a professional and helpful manner, in line with set customer service and quality standards What you'll need: Demonstratable work experience in an account management or sales/customer services focused environment and received training on such Experience of working as part of a team Ideally has a good understanding of neighbouring rights within the recorded music industry - and a love for music! Ability to communicate effectively though both verbal and written forms A high level of computer literacy - proficient user within customer service databases, ideally Salesforce and good knowledge of the MSOffice toolset including advanced Excel skills Please see Job Description for full details What we can offer you When you come on board at PPL you can expect to be rewarded for your hard work. Employees are entitled to a wide range of benefits which support their needs and lifestyles including private medical care, cycle to work scheme, flexible working hours, £120 annually to be spent on music and many more!PPL is currently offering hybrid flexible working which will be a mixture of office based and home working along with our flexible start and finish times, should employees wish to utilise this. This could be subject to change. Next Steps If this sounds like you, then we'd love to hear from you! Equity, Diversity and inclusivity at PPL PPL are committed to equity of opportunity, diversity and inclusivity; therefore, we welcome and encourage applicants from all sections of the community. Here at PPL we are proud to operate in a genuine, open and straightforward way while continuing to maximise all opportunities as they arise striving to repres ent PPL's members. Our job is to protect our members' rights, and make sure their talent and investment is rewarded fairly. We take an entrepreneurial approach, working together to create new ways to deliver better service and solve business challenges. Collaboration creates great things; everyone's talent deserves recognition and each of our members is important to us. We are the professional face for our clients. We serve with a smile and go the extra mile when representing them. We share a passion for music - that's why we do what we do.