Lawyer Engagement Manager

LOCATION: London / Hybrid

REPORTS TO: Head of On Demand Success

JOB SUMMARY: The Lawyer Engagement Manager will play a pivotal role in supporting the Head of On Demand Success in achieving the team's key results and in guiding Engagement Associates to meet client's resourcing needs.

Flex Legal is looking for someone who is:

• passionate about delivering great outcomes to Flex's clients and candidates
• a diligent team player with strong EQ
• able to think on their feet, solve problems and make effective decisions
• adept at juggling competing demands and managing a varied workload
• proactive and able to take initiative for the benefit of the team and/or clients/candidates
• always on the lookout for opportunities to stretch themselves and support other members of the team
• able to communicate confidently and adaptably with everyone from paralegals to senior lawyers and company executives
• energised by meeting people and building relationships

KEY ACCOUNTABILITIES

1. Matching and engagement
2. Lawyer utilisation

ROLE RESPONSIBILITIES

• building strong relationships with candidates
• dealing with client requests in accordance with Lawyer Engagement Team processes and SLAs
• identifying the best candidates for each client's request and building high quality, compelling proposals to win those requests
• providing end to end placement support for candidates and clients to ensure all placements are successful
• supporting the Head of On Demand Success with onboarding of additional team members
• assisting Head of On Demand Success with project managing large client requests
• key escalation point in Lawyer Engagement team for resolving client/candidate issues and team queries
• taking responsibility for specific operational tasks within the Lawyer Engagement team, eg overseeing project check ins for team, allocating cases on Salesforce and monitoring Salesforce reports/data
• managing compliance, such as the Agency Worker's Regulations and checks including SRA, s43 and right to work checks
• leading on strategic projects relating to Lawyer Engagement
• contributing to the design and implementation of best practice for client services
• ensuring compliance with regulations, commercial agreements and company policies
• working alongside Client, Marketing, Technology and Finance teams to ensure a positive experience for our clients and candidates
• maintaining awareness of the competitive market landscape and industry developments relevant to the Lawyer Engagement team
• attending networking and other events (virtual and/or in person) and being an ambassador for Flex

FLEX BEHAVIOUR AND VALUES

As part of being an employee of Flex we also place importance on how we work not just individually, but together and in support of our clients. As such, alongside our values, all Flex legal roles include the following behavioural responsibilities:

Human. We purposefully connect people to create an inclusive community where everybody thrives

Inclusivity and respect; actively listen to diverse perspectives and incorporate them into decision making. Show respect and empathy in all interactions, valuing each person's unique contributions.

Collaboration and teamwork; foster a collaborative environment by encouraging open communication and teamwork. Support colleagues in their professional growth and development.

Community; engage with everyone in Flex in a way that promotes a sense of belonging and community within the business; supporting meetings, team building activities and events.

Trusted. We earn trust through the quality and effectiveness of our work to ensure great outcomes

Integrity and transparency; communicate openly and honestly with colleagues, clients and partners. Take responsibility for actions and decisions, owning mistakes and learning from them.

Reliability and accountability; consistently deliver high quality work on time and follow through on commitments and promises. Seek feedback and continuously improve skills and competencies.

Entrepreneurial. We are forward looking and progressive, constantly exploring and innovating

Innovation and creativity; embrace change and show flexibility and adaptability to new situations and challenges. Be open to new methods, technologies and processes that can improve what you/we do.

Problem solving; identify potential issues before they become problems and develop proactive solutions. Take the initiative to own improvement of processes and outcomes in your area.

Strategic thinking; support the long term goals of Flex, know how your role/team helps achieve them.