Lawn Care Customer Service Delivery Technician (Epping/ Cheshunt area)

We're expanding our team and are excited to welcome a new member to our skilful and passionate group. We're particularly looking for someone based in or around the Epping or Cheshunt area.

At TopGrass, we believe that beautiful lawns and a healthy planet go hand in hand. As an expanding company, we are now looking to strengthen our skilled and passionate team. If you want to build a career in the amenity industry, then we would love to hear from you!

As part of our team, you'll help homeowners enjoy vibrant outdoor spaces while minimising environmental impact through the application and delivery of sustainable products and techniques. If you're passionate about nature, sustainability, and making a difference from the ground up, we'd love to grow with you.

Are you looking for:

• A company committed to eco-friendly practices? - using sustainable products, water-wise techniques, reducing emissions and committed to achieving Net Zero.
• Flexible working - with a better work-life balance?
• Enjoy the benefits of nature by working outdoors?
• Be part of a welcoming and supportive team?
• Are you looking for comprehensive, hands-on training to ensure you have the skills and confidence to deliver top-quality lawn care with every visit?

The role and working environment:

Your primary focus will be the application of lawn care products and services, while providing a high level of customer service. You will provide informed advice to customers while also efficiently managing your service routes and schedules.

This opportunity will provide you with comprehensive training in lawn care, enabling you to confidently perform the entire range of TopGrass lawn care services throughout the year. Our well-rounded training programme is designed to equip you with the knowledge and practical skills needed to advise customers on the full range of TopGrass services, as well as maintaining TopGrass standards through service application.

Here's what some of our employees say about working for us :

• "Lovely place to work, very friendly and everyone is willing to help you learn"
• "For the first time in a long time I can finally say I love my job!
• "I definitely feel like a valued member of the team. Health and safety is a huge priority so I always feel safe at work"
• "Good work life balance and a supportive team and management"
• "I've been made to feel very welcome as part of the TopGrass family"
• Support at TopGrass is really good and all members of staff try and help out when they can for whoever needs it.
• I feel the training and education is above and beyond.

The above comments are from anonymous company surveys between July 2022 and October 2025

Want to see what we get up to each week? Follow us on Facebook or Instagram!

Required skills:

• Very good computer skills in order to use the route management app
• Professional, customer-focused interpersonal skills for face-to-face and phone interactions with customers.
• Very good organisational, prioritisation, and attention to detail skills are essential in order to keep track of your tasks within the team and with the customers that you are assisting and advising. You will be liaising with customers and colleagues via text, email, and phone to deliver high-quality and timely service.
• Good level of literacy and numeracy to carry out these day-to-day tasks - must have GCSE English and Maths or equivalent.
• PA1 & PA6 spraying licences preferred, but not required, as the company will organise the required training

Career Opportunities and Job Perks:

As a medium-sized business, we are able to provide the opportunity to learn a wide variety of skills in all areas within our business.

As a family-run business, we pride ourselves on being able to offer long-term career and development opportunities through our annual Performance Development Scheme.

Please see our careers page on our website for more information.

We also have the following benefits and perks:

• Commission on work sold and done
• Company Sick Pay
• Paid emergency/compassionate leave
• Additional Maternity and Paternity Leave Pay
• Career Performance Development Scheme
• Paid Training
• Team Building Days
• Christmas Break Scheme
• Career Progression Pathway Provided
• Break Out Facilities Provided
• Work Devices Provided
• Paid Overtime
• Well-Being Support
• Financial Well-Being Support
• Annual Leave Flexibility
• Holiday Buy Back Scheme
• Employee Consultation
• Occupational Health Surveillance
• Uniform Provided
• Free Annual TopGrass Treatments and Aeration
• Internal Competitions and Prizes

For a full list of company perks, please visit our website page

Hours of Work:

We operate an annualised hours system, allowing us to offer extra days off over Christmas and New Year in addition to your standard annual leave. As this is a field-based role, you will be required to arrive at your first job by 8:00 am, with commute times varying depending on location. Typical working hours are 7:30 a.m. to 4:00 p.m., with a 30-minute break, increasing to 7:30 a.m. to 5:00 p.m. during our busy periods in April and September to balance the additional time off later in the year.

Salary:

The salary for this role is £27,250 - £33,250 per year, depending on experience. We believe in offering a fair and transparent salary, so your individual experience and skills will be carefully considered when reviewing your application and finalising a potential job offer