Laptop Refresh Engineer

Are you passionate about technology and eager to make a difference in public services? Our client is looking for a dedicated Laptop Refresh Engineer to support the migration of laptops within a Public Sector organisation. This is an exciting opportunity to work with cutting-edge technology while making a positive impact in your community!

Contract Details

• Contract Length: 3 months initially
• Daily Rate: £250 per day, inside IR35 paid to Umbrella
• Location: Oxfordshire, 5 days on-site, Monday - Friday (37 hrs per week)
• Driving Required: Full and Clean UK licence needed
• Clearance for this role will be required

Role Overview
As a Laptop Refresh Engineer, you will play a crucial role in transitioning laptops from SCCM Device Management with Office 2016 to a modern device management model using Microsoft Endpoint Manager (MEM), Intune, and Office 365. You'll work in pairs across various police sites, ensuring that staff and officers have the tools they need to perform their duties effectively.

Key Responsibilities

• Collaborate in teams of two, travelling to sites (vehicle provided) when needed.
• Manage daily appointments and site visits using our in-house booking system.
• Assist users with:

- Swapping Legacy laptops for new MEM-based devices, ensuring smooth enrolment and first login.
- Wiping and re-enrolling existing devices that meet minimum hardware specifications.
- Ensuring users complete a mandatory handover checklist, including software installations, logins, drive mappings, and OneDrive syncing.

Maintain accurate records of:

- Timekeeping and appointment attendance

- Stock levels and asset movements

- Mileage and travel

- Technical incidents or issues encountered

• Manage laptop stock using the organization's CMDB and Asset Register.
• Utilize Local Admin accounts for basic troubleshooting and user support.

Skills & Experience Requirements

• Experience with MEM/Intune, SCCM, Azure AD, or Windows Autopilot.
• Strong understanding of modern device management principles.
• Excellent customer service and communication skills.
• Ability to work on-site across multiple locations.
• Full UK driving license is essential.

Security/Vetting Requirements

• Security Clearance will need to be undertaken.

Physical/Practical Expectations

• Ability to lift and transport laptop stock.
• Comfortable working in varied police environments, including stations, offices, and operational sites.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.