L3 Customer Support Engineer (C++, Android, iOS) - Europe

Zimperium is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.

Our MTD and award winning machine learning based engine protects against device, network, phishing, and application attacks for IOS, Android and Windows devices, using a non intrusive approach to always protect privacy of users.

Position Summary

The Customer Support Engineer is a key position working with our zShield and zKeyBox products. You will be responsible for supporting the strategic customer in both implementation and ongoing support. You will use your deep technical knowledge to address customer issues quickly and efficiently. You will be responsible for managing projects related to service delivery acting as an advisor to key customers to ensure they are getting the most benefit out of the products. You will work with product management and engineering to provide guidance on the product roadmap and design to ensure we are delivering the best solutions to our customers. This role will reside in Engineering with focus on the technical delivery, support, and enhancement of the products.

Job Responsibilities

• Work with Engineers and Customer Support teams to provide escalation on product issues, document issues for engineers, and resolve complex problems.
• Conduct hands on technical troubleshooting and remediation of high priority customer escalations to engineering.
• Communicate with customers on implementation or ongoing issues, acting as an advisor to key customers.
• Based on customer feedback, work with Product Management to identify product enhancements to improve customer satisfaction.
• Develop and grow the service management/support for the designated products, including providing guidance/training to other support engineers.

Job Requirements Education

• Bachelor's Degree or equivalent combination of education and experience.

Experience

• Ability to interface with customers with professionalism.
• Resourceful, flexible, accountable team player.
• Passion for learning and constant improvement.
• Excellent communication skills (written and verbal).
• Organized and a self starter.
• Enterprise software implementation experience.

Technical Skills

• Software development: C, C++, Java, Android, and iOS.
• Build systems: Android Studio, XCode.
• System, network, and application security.
• Knowledge of Cyber Security preferred, but not required.

Zimperium, Inc. is a global leader in mobile device and app security, offering real time, on device protection against both known and unknown threats on Android, iOS and Chromebook endpoints. The company was founded under the premise that the then current state of mobile security was insufficient to solve the growing mobile security problem. At the time, most mobile security was a port from traditional endpoint security technologies. Zimperium recognized mobile devices had unique characteristics needing a completely new approach. The team set to work to reimagine how to protect mobile devices and developed the award winning, patented z9 machine learning based engine.

Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.