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L2 IT Technician Team Lead - Hands-On Leadership
Posted 26 days 7 hours ago by SGS
Permanent
Full Time
Other
Galway, Galway, Ireland
Job Description
SGS Ireland is seeking an experienced L2 IT Technician Team Lead to oversee the two-location L2 Technical Helpdesk, guiding ticket work, escalations, and service delivery for multiple contracts. You will work with IT, ops managers and third parties to prioritise and resolve issues while driving team development and efficiency.
The role focuses on leading, mentoring and coordinating daily activities, deploying new technical solutions, and ensuring high-quality IT support across sites.
