L2 IT Deskside Support Engineer

PFH Technology Group in Cork, Ireland, is seeking an IT Support Engineer (Level 2) to deliver second-line ICT support within an ITIL-aligned environment. You will handle escalations from the first-line team, resolve incidents, and work closely with UK colleagues to improve service quality.

The role requires strong Microsoft 365 expertise, solid problem-solving skills, and a customer-first approach. You will maintain knowledge bases, manage assets, and participate in continuous improvement