L1 Service Desk

IT Service Desk Analyst (Level 1)
Manchester | Professional Services | Hands-on Role

Are you an IT Support professional looking to take the next step in your career?

We're looking for a Level 1 Service Desk Analyst to join a leading professional services firm in Manchester. This is a great opportunity for someone who enjoys being hands-on, solving technical issues, and delivering a high-quality service in a professional environment.

What you'll be doing:

• Providing first-line technical support across hardware, software, and user issues
• Acting as the first point of contact for IT queries, ensuring timely and effective resolutions
• Working closely with wider IT teams to maintain high service standards
• Supporting users both in-person and remotely

What we're looking for:

• Previous experience in a first-line or service desk role
• Confident communication skills and a proactive, can-do attitude
• Strong troubleshooting ability with a customer-focused mindset
• Professional, reliable, and eager to learn

This is a fantastic opportunity to join a respected firm with a supportive culture and genuine opportunities to develop your IT career.

Interested? Apply now or get in touch for more details.