L1 IT Support Engineer (EDBS)

We are seeking a proactive and customer-focused L1 IT Support Engineer (EDBS) to provide on-site technical support in Redhill. This is an excellent opportunity for someone with a passion for IT and a desire to support users in an educational environment.

Key Responsibilities:

• Provide first-line technical support to staff and students, ensuring timely resolution of issues.
• Perform password resets and basic user account administration.
• Support and troubleshoot Windows devices, including desktops and laptops.
• Provide support for Chromebooks, including configuration and basic troubleshooting.
• Assist with printing issues, network connectivity problems, and software installations.
• Escalate complex issues to senior IT staff or external support providers when necessary.
• Maintain accurate records of support requests using the IT ticketing system.
• Ensure equipment is set up and functioning
• Follow IT policies and maintain a safe and secure IT environment.

Requirements:

• Basic understanding of Windows OS and Chromebook environments.
• Good problem-solving and communication skills.
• Friendly and approachable with a positive, can-do attitude.
• Ability to work independently and manage multiple tasks.
• Previous experience in an IT support role (education environment a plus but not required).
• Willingness to undergo an enhanced DBS check.

Desirable:

• Familiarity with Google Workspace for Education.
• Knowledge of Active Directory basics.

You must hold a valid Enhanced DBS (EDBS) certificate.

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.