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L1 Engineer / Tier 1 IT Support Engineer
Posted 2 hours 5 minutes ago by University of Fort Hare
Permanent
Full Time
Other
Berkshire, Sunninghill, United Kingdom, SL5 0
Job Description
Overview 
2025-10-01 - 2025-10-31
Permanent
PE001407
Information Technology / Telecommunications
Our Client is seeking a Tier 1 / L1 IT support engineer to join their company in Johannesburg
Job Requirements- Appropriate IT Diploma and or Qualification including A+, N+ qualification, Microsoft 365 Fundamentals
- Available Immediately
- Own Transport
- A minimum of 3 years' experience in IT with a solid background in IT support
- Strong IT background (technical & future trends)
- Information Technology, including all technical infrastructure, bare servers and networking, systems, processes, desktop
- security, desktop, remote, cloud computing, hosting, web services, hardware, software, and multiple devices (e.g., PCs, Macs, mobile devices).
- Technical troubleshooting and problem resolution
- Customer Experience
- Customer Relationship Management
- Execution & Results Orientation
- Relationship Management & Conflict Resolution
- Networking
- Learning Agility
- Management Information & Reporting
- Attention to detail
- Solution orientation / Problem Solving
- Process orientation
- Tier 1 IT Support Engineer is responsible for providing first-level support to end-users and resolving common IT issues.
- Troubleshooting: They diagnose and resolve basic IT issues, such as software glitches, hardware problems, and network connectivity problems.
- User Support: They provide assistance to users with their computers, software, and hardware.
- Incident Management: They manage and track IT incidents, ensuring they are logged and addressed promptly.
- Problem Resolution: They aim to quickly and efficiently resolve user issues, often through guided troubleshooting steps or by providing clear instructions.
- Escalation: If a problem cannot be resolved at Tier 1, they escalate it to higher-level support for further assistance.
- Knowledge Base: They may utilize a knowledge base or online resources to find solutions to common issues, according to CompTIA
R15,000 - R18,000 CTC (Based on your experience)
How to apply- Follow the link to our jobseeker's page-
- Search for the job title.
- Click Apply to submit your CV
