L1 and L2 IT Support - Dutch speaking

The client is active as a provider of digital services and communication solutions on the Belgian and international markets. We offer our customers a world of digital opportunities so that they can live better and work smarter. We do this by offering products and services tailored to the needs of every customer and by being a partner of citizens, companies and Belgian society in their digital evolution.

Responsibilities

Who are we looking for?

We are looking for a Local Runner to operate at our customer premises in Schiphol, The Netherlands.

Your Tasks will include:

• Onsite fulfillment of user requests
• Onsite user assistance
• Level 1 and level 2 support for users on Windows computers and IOS mobile devices
• Works in close cooperation with Service desk.
• Backs up and is backed up by his Belgian peer at Chiesi BE
• Local smart hands for remote level 3 support on Servers and LAN devices
• Reports to Team leader in Belgium
• Dotted reporting to customer IT Manager
• Reports progress in ITSM tool
• Time reporting via time-sheet
• Must be fluent Dutch speaking

Profile

Soft Skills & Techical knowledge

Fluent Dutch speaking

• Eager to learn
• Perfect understanding of Dutch/English
• Communication: As a local runner, you will likely be interacting with a variety of people, from customers to colleagues to managers. Effective communication skills are essential in order to build strong relationships with all of these individuals and to ensure that everyone is on the same page.
• Adaptability: As a local runner, you may need to adapt to different situations and environments quickly. This could include dealing with difficult/unexpected circumstances or being flexible in terms of scheduling and work hours.
• Customer service: As a local runner, you will likely interact with customers on a regular basis. Having strong customer service skills is important in order to ensure that customers are satisfied with their experience and that any issues are resolved in a timely and professional manner.