L&D Administrator

What is the role about?

This role supports the onboarding and training of new staff, ensuring they complete all induction activities and are fully trained and compliant. The Administrator also provides ongoing support with key business systems and delivers excellent customer service via phone and email. The role requires adherence to company policies and flexibility to take on additional duties as needed

Just some of your day-to-day responsibilities will include:

• Onboarding - The Administrator has a pivotal role to play in the onboarding of new Co-Members to the business and in supporting them during their first month with the organisation

• Monitoring- The Administrator supports the management team to ensure that all Co-Members are up to date with required training

• Ongoing Support- The Administrator has a key role in ensuring that all Co-Members are supported to ensure that they can complete their roles to the best of their potential

What's in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays

• Reed Pension Scheme

• Award Winning Management & Leadership training

• Professional & Personal Development Funds

• Bi-annual pay reviews

• Plus much more that can be found on our website

• With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values - we are fair open and honest; we take ownership, and we work together.

To be successful in this role, we are looking for someone with:

Screening Criteria:

• At least one year's previous demonstrable experience in providing high quality customer service and communication skills by telephone and email, ideally within a target driven environment.

• At least one year's previous demonstrable experience of high-volume input into databases where accuracy is essential.

• Advanced knowledge of Excel and Microsoft Word.

• Grade C/Level 2 or equivalent English and Maths qualifications.

Essential Criteria:

• Ability to work under pressure to short timescales and multi-task a variety of competing activities concurrently, managing expectations of all parties adequately in the process.

• A very high level of attention to detail with a desire to ensure accuracy at all times.

• Excellent organisational skills.

Desirable Criteria:

• Knowledge of the Employability or Wellbeing sectors.

• Knowledge of using Canva, Articulate and LMS365

• Understanding or experience of training or learning administration.

• Knowledge and experience of working with awarding and funding bodies and exam boards