Knowledge Manager: AI Driven Support Leader

Benifex Limited is seeking a Knowledge Manager to own the creation and continuous improvement of our global knowledge base within Zendesk, ensuring accurate, discoverable content for support teams and customers. You will drive deflection, faster resolutions, and a culture of knowledge-centred service across the organisation.

You will partner with Support Leadership, Product, Operations, and AI/Tooling teams to structure, tag, and optimise content for AI-driven tools and self-service